Remote Talent Acquisition Manager — Flexible Hours

StaffRight; Argentina; A distancia; ARS 39.338.000 - 63.546.000; Jornada completa

Descripción de la vacante

Mize, an AI-driven revenue platform, is seeking a Customer Support Specialist to join our global tech-support team. You\'ll work with operations on product maintenance and daily operations while assisting the R&D team.

This role involves working in shifts, including weekends, to provide continuous support to our global customers. You will troubleshoot, analyze logs, create technical notes, manage cases to meet SLAs, and collaborate with business teams.

Formación

• 2+ years in customer support role in a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).
• Creative troubleshooting abilities.
• Ability to understand flows and provide creative technical solutions.
• Ability to comply with tight deadlines and self-prioritize.

Responsabilidades

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Conocimientos

SQL

English

Troubleshooting

Shift work

Team player

Customer support

Self-motivated

Herramientas

Zendesk

Descripción del empleo

Mize, an AI-driven revenue platform, is seeking a Customer Support Specialist to join our global tech-support team. You\'ll work with operations on product maintenance and daily operations while assisting the R&D team.

This role involves working in shifts, including weekends, to provide continuous support to our global customers. You will troubleshoot, analyze logs, create technical notes, manage cases to meet SLAs, and collaborate with business teams.