Global Tech Support Specialist - SQL & Travel Fintech

Mize; 9 de Julio; Presencial; ARS 63.548.000 - 81.704.000; Jornada completa

Descripción de la vacante

Mize is a Fintech-travel start-up delivering real financial value to a global client network. We seek a Customer Support Specialist to join our tech-support team, handle daily operations with the R&D group, and support the flag product.

The role requires collaboration across UX, design, and deployment phases and includes weekend shifts to ensure continuous global coverage. You will troubleshoot complex issues, analyze logs, and write procedures for knowledge sharing.

Formación

• 2+ years’ experience in a customer support role in a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).
• Creative troubleshooting abilities.
• Ability to understand flows and provide creative technical solutions.

Responsabilidades

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures for the Support team.
• Manage assigned cases to meet service level agreements, providing ongoing updates to the business.
• Provide ongoing support and collaborate with business teams across the company.

Conocimientos

SQL

English proficiency

Creative troubleshooting

Multi-tasking

Self-learning

Team player

Herramientas

Zendesk

Descripción del empleo

Mize is a Fintech-travel start-up delivering real financial value to a global client network. We seek a Customer Support Specialist to join our tech-support team, handle daily operations with the R&D group, and support the flag product.

The role requires collaboration across UX, design, and deployment phases and includes weekend shifts to ensure continuous global coverage. You will troubleshoot complex issues, analyze logs, and write procedures for knowledge sharing.