Global Customer Support Specialist — Travel Tech

Adlatina Group; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Mize is seeking a Customer Support Specialist to join our global tech‑support team, collaborating with operations and R&D to maintain the flag product and assist customers worldwide.

You will troubleshoot complex issues, analyze logs, and write technical notes to empower the support organization. The role requires 2+ years in software support, SQL experience, and strong English communication.

Shifts including weekends are required to provide continuous support across time zones.

Formación

• 2+ years of experience in customer support in a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).

Responsabilidades

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Conocimientos

SQL

Customer support

English

Troubleshooting

Zendesk

Herramientas

Zendesk

Descripción del empleo

Mize is seeking a Customer Support Specialist to join our global tech‑support team, collaborating with operations and R&D to maintain the flag product and assist customers worldwide.

You will troubleshoot complex issues, analyze logs, and write technical notes to empower the support organization. The role requires 2+ years in software support, SQL experience, and strong English communication.

Shifts including weekends are required to provide continuous support across time zones.