Remote Major Incident & IT Service Lead

Talent Global LLC.; Quilmes; Remote; ARS 108,178,000 - 154,540,000; Full time

Job summary

Kyndryl, in a fully remote setup, seeks an IT operations professional to own incident lifecycle management, major incident bridges, triage coordination, and change‑management support. You’ll coordinate with service desk and resolver teams to restore service quickly and keep stakeholders informed.

Candidates should have 3–5 years in IT operations or ITSM, hands‑on incident management, ITIL knowledge, and experience with ServiceNow and monitoring tools.

Qualifications

• Typically 3‑5 years of experience in IT operations, IT support, or IT service management.
• Hands‑on experience in Incident or Major Incident Management with defined escalation paths.
• Strong ITIL knowledge and practical application in a production environment.
• Experience leading major incident bridges and coordinating multiple technical teams.
• Ability to perform technical triage and coordinate across several technology domains.
• Familiarity with Change and Problem Management processes, including root‑cause analysis.
• Experience with monitoring, alerting, and observability concepts and tools.
• Proficient written and verbal communication for incidents and leadership updates.

Responsibilities

• Apply ITIL principles in daily service operations and ensure traceability across processes.
• Manage day‑to‑day incidents, prioritize, escalate, and communicate status.
• Act as Major Incident Manager, coordinating bridge activities and restoration efforts.
• Prepare timely updates to technical teams, owners, and stakeholders.
• Maintain major incident timelines and post‑incident reviews with follow‑ups.
• Coordinate triage and troubleshooting across resolver teams with clear owners.
• Support Change Management activities and identify potential failed changes.

Skills

ITIL knowledge

Incident management

Major incident management

Change management

Problem management

Monitoring & observability

ServiceNow

Stakeholder communication

Tools

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Job description

Kyndryl, in a fully remote setup, seeks an IT operations professional to own incident lifecycle management, major incident bridges, triage coordination, and change‑management support. You’ll coordinate with service desk and resolver teams to restore service quickly and keep stakeholders informed.

Candidates should have 3–5 years in IT operations or ITSM, hands‑on incident management, ITIL knowledge, and experience with ServiceNow and monitoring tools.