Remote Senior Credit & Disputes Specialist

Evox; Quilmes; Ibrido; ARS 108.178.000 - 139.086.000; Tempo pieno

Descrizione del lavoro

Medtronic Argentina is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the customer journey across channels in a flexible Buenos Aires setting. You will map journeys, identify pain points, and support initiatives that boost satisfaction, loyalty and business value.

The role requires a university degree, at least three years in CX or service design, strong analytics, and proven ability to collaborate with cross‑functional teams.

Competenze

• Bachelor’s degree in Administration, Marketing, Engineering or related field.
• 3+ years of experience in Customer Experience (CX) or service design.
• Experience with customer journey mapping and CX research methods.
• Knowledge of CX metrics such as NPS, CSAT, CES, churn, LTV.
• Strong analytical and stakeholder management skills.
• Experience with CX tools, journey mapping frameworks or service design methodologies.
• Proficiency with data visualization tools (Excel, Power BI or Tableau).
• Experience facilitating workshops and stakeholder interviews.

Mansioni

• Map end-to-end customer journeys across channels.
• Identify pain points and opportunities for improvement from insights.
• Support design and implementation of CX initiatives.
• Analyze customer feedback data (NPS, CSAT, CES) to identify trends.
• Collaborate with Marketing, Sales, Digital, Operations, and Customer Support to implement CX improvements.
• Develop and monitor CX metrics and dashboards.
• Facilitate workshops and stakeholder alignment sessions.

Conoscenze

Analytical skills

Stakeholder management

Cross-functional teamwork

Communication skills

CX analytics

Formazione

Bachelor’s degree

Strumenti

Excel

Power BI

Tableau

Descrizione del lavoro

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina Full time R70229 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. **A Day in the Life** El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina. **Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas:** + Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto + Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos + Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente + Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción + Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia + Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño + Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders + Contribuir al desarrollo de una cultura organizacional centrada en el cliente + Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente **Conocimientos y experiencia necesarios:** + Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo) + Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares + Experiencia en customer journey mapping y metodologías de investigación de clientes + Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes + Fuertes habilidades analíticas y de resolución de problemas + Excelentes habilidades de comunicación y gestión de stakeholders + Capacidad para trabajar en entornos cross functional y multiculturales + Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design + Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau) + Experiencia facilitando workshops y entrevistas con stakeholders + Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.