Remote Latam Customer Support Specialist

Goodwill Industries Of New Mexico; Quilmes; Hybrid; ARS 900,000 - 1,500,000; Full time

Job summary

Medtronic in Buenos Aires is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the customer journey, identifying pain points and opportunities to enhance satisfaction and loyalty. This flexible work arrangement role operates in Argentina, collaborating with cross-functional teams to drive CX initiatives.

The candidate will leverage CX metrics, conduct workshops, and help develop dashboards to monitor performance while supporting a customer-centric culture across the

Qualifications

• Bachelor’s degree in Administration, Marketing, Engineering or related field (completed).
• At least 3 years of experience in Customer Experience (CX), Service Design, market insights, consulting, or similar.
• Experience with customer journey mapping and customer research methodologies.
• Knowledge of CX metrics like NPS, CSAT, CES, churn, LTV, and customer feedback programs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work in cross-functional and multicultural environments.
• Experience with CX tools, journey mapping frameworks, or service design methodologies.
• Familiarity with data analysis and visualization tools (e.g., Excel, Power BI, Tableau).
• Experience facilitating stakeholder workshops and interviews.
• Experience in health, medtech, or highly regulated sectors is a plus.

Responsibilities

• Map and analyze end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of customer experience initiatives.
• Analyze customer feedback data (e.g., NPS, surveys) to identify trends and actionable insights.
• Collaborate with Marketing, Sales, Digital, Operations, and Customer Support to drive experience improvements.
• Support development and tracking of CX metrics and dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to building a customer-centric organizational culture.
• Document processes, journeys, and CX best practices.

Skills

CX experience

Service design

Market insights

Stakeholder management

Cross-functional collaboration

Education

University degree in Administration, Marketing, Engineering or related field

Tools

Excel

Power BI

Tableau

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement
Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Full time
R70229

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina.

Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas:

• Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto
• Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos
• Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente
• Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción
• Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia
• Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño
• Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders
• Contribuir al desarrollo de una cultura organizacional centrada en el cliente
• Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente

Conocimientos y experiencia necesarios:

• Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)
• Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares
• Experiencia en customer journey mapping y metodologías de investigación de clientes
• Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes
• Fuertes habilidades analíticas y de resolución de problemas
• Excelentes habilidades de comunicación y gestión de stakeholders
• Capacidad para trabajar en entornos cross functional y multiculturales
• Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design
• Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)
• Experiencia facilitando workshops y entrevistas con stakeholders
• Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

E-Verify
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .