Remote Sales Operations Lead for High-Ticket eCommerce

Tidal; Buenos Aires; Presencial; ARS 42.172.000 - 50.606.000; Jornada completa

Descripción de la vacante

Tidal, a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens, hires a Sales Operations Lead to manage the post-consultation to close pipeline. The role is remote, independent contractor, full-time (~40 hours/week) with US Eastern hours, using Pipedrive, GetAccept, and other tools to keep proposals, tasks, and handoffs on schedule.

You will own forecasting, proposals, and cross-functional coordination.

Formación

• 3–5+ years of remote or freelance work experience.
• 2–4+ years of experience in Sales Operations, Revenue Operations, Project Management, Estimation, or a similar execution-heavy role.
• Strong experience managing CRM pipelines, deadlines, follow-ups, and multiple active workstreams.
• Experience supporting high-volume, high-ticket, or consultative sales environments.
• Excellent written and verbal English communication, ideally C1–C2.
• Highly organized with strong prioritization, time management, and attention to detail.
• Proactive and able to identify the next priority without waiting for instructions.
• Comfortable following up with teammates and holding stakeholders accountable to deadlines and processes.

Responsabilidades

• Own the sales pipeline from post-consultation through close, keeping deals, tasks, follow-ups, and next steps moving on schedule.
• Prepare accurate, client-ready proposals within the required 24-hour turnaround time after design consultations.
• Support 1–2 Sales Managers handling approximately six consultations per day each by reviewing call recordings, design notes, product details, and pricing information.
• Build estimates and proposals, then coordinate revisions, scope changes, pricing updates, and approvals across sales, design, and manufacturing.
• Maintain accurate and up-to-date Pipedrive records, including deal stages, notes, deadlines, follow-up tasks, and next steps.
• Proactively review Pipedrive, email, and open tasks to identify stale deals, overdue items, missing information, or SLA risks and follow through until resolved.
• Keep Sales Managers and internal stakeholders aligned and accountable to deadlines through clear, timely, and professional communication.
• Hand off closed projects to Production & Logistics with complete information, documentation, and assigned tasks.
• Coordinate across sales, manufacturing, logistics, and customer support to prevent delays or missed handoffs.
• Manage multiple active deals and competing priorities while maintaining accuracy, responsiveness, and turnaround expectations.

Conocimientos

Remote work experience

US-based team support

CRM management

Deadline-driven

English communication (C1–C2)

Organizational skills

Proactive prioritization

Independent ownership

Herramientas

Pipedrive

GetAccept

Canva

Google Workspace

Slack

Zoom

Loom

Google Sheets / Excel

Descripción del empleo

Tidal, a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens, hires a Sales Operations Lead to manage the post-consultation to close pipeline. The role is remote, independent contractor, full-time (~40 hours/week) with US Eastern hours, using Pipedrive, GetAccept, and other tools to keep proposals, tasks, and handoffs on schedule.

You will own forecasting, proposals, and cross-functional coordination.