Remote SaaS Support Specialist

Ánima; Rosario; Remote; ARS 37,864,000 - 68,155,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Growth opportunities

Job summary

Ánima is hiring a Remote Customer Service Representative to be the first contact for clients, supporting permit filings, accounts, and platform usage from home.

You will handle calls, emails, and CRM documentation, aiming for high satisfaction while identifying process improvements and collaborating with product and operations teams.

Requirements include 2+ years in customer service, fluent English, and Excel proficiency; a reliable remote setup is essential.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Excel

Tools

GoHighLevel

HubSpot

Job description

Ánima is hiring a Remote Customer Service Representative to be the first contact for clients, supporting permit filings, accounts, and platform usage from home.

You will handle calls, emails, and CRM documentation, aiming for high satisfaction while identifying process improvements and collaborating with product and operations teams.

Requirements include 2+ years in customer service, fluent English, and Excel proficiency; a reliable remote setup is essential.