Production SaaS Support Engineer (Remote)

A Igreja De Jesus Cristo Dos Santos Dos Últimos Dias; Quilmes; Remote; ARS 60,582,000 - 98,446,000; Full time

Job summary

World Tech Recruiting is seeking a Technical Support Specialist for a remote SaaS platform. You will operate at the intersection of client support and production environments, diagnosing issues across database, application, and infrastructure layers.

Expect hands-on SQL work, collaboration with engineering, and exposure to a MS tech stack (Azure, SQL Server, .NET, Angular). This role offers growth toward senior support, DevOps, or engineering-adjacent paths.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web-based applications in production.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate a system issue using SQL queries.
• Monitor production environments and prevent issues before they rise.
• Collaborate with engineering to expedite and resolve complex cases.

Skills

SQL

SaaS support

Troubleshooting

Production systems

Tools

Jira

RDP

SQL Profiler

Monitoring tools

Job description

World Tech Recruiting is seeking a Technical Support Specialist for a remote SaaS platform. You will operate at the intersection of client support and production environments, diagnosing issues across database, application, and infrastructure layers.

Expect hands-on SQL work, collaboration with engineering, and exposure to a MS tech stack (Azure, SQL Server, .NET, Angular). This role offers growth toward senior support, DevOps, or engineering-adjacent paths.