Remote SaaS Customer Support Pro for Growth

Fullstack Labs, Inc.; Tandil; Remote; ARS 61,816,000 - 92,724,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Supportive team culture

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company in the construction permitting space. This fully remote role focuses on assisting contractors with permit filings, account management, and platform usage, leveraging GoHighLevel, HubSpot, and Excel as needed.

Strong problem-solving and ownership are essential. The ideal candidate is friendly, reliable, and professional, with at least two years in a phone-based customer service role and fluent English.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Fluent English

Customer service

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company in the construction permitting space. This fully remote role focuses on assisting contractors with permit filings, account management, and platform usage, leveraging GoHighLevel, HubSpot, and Excel as needed.

Strong problem-solving and ownership are essential. The ideal candidate is friendly, reliable, and professional, with at least two years in a phone-based customer service role and fluent English.