Remote SaaS Client Success Lead - Onboarding & Growth

Virtustant; Argentina; Remote; ARS 75,794,000 - 121,271,000; Full time

Job summary

Virtustant is seeking a Client Success Specialist to onboard new clients and explain services. You will manage subscription cancellations and communicate with clients via calls, video calls, and email to ensure a smooth onboarding experience.

You will provide training, shadow colleagues to learn the role, and support clients with weekends and after-hours as needed. This is a full-time remote position with USD or local currency compensation.

Qualifications

• SaaS experience required.
• C2 English level required.
• Ability to work weekends.
• Willingness to work after hours.

Responsibilities

• Onboard new clients
• Help clients understand the company
• Manage cancel subscription campaigns
• Communicate with clients via calls, video calls and email
• Provide training
• Shadow colleagues on the existing position

Skills

SaaS experience

C2 English

Weekend availability

After-hours work

Tools

Slack

Whatsapp

Hubspot

Pylon

Job description

Virtustant is seeking a Client Success Specialist to onboard new clients and explain services. You will manage subscription cancellations and communicate with clients via calls, video calls, and email to ensure a smooth onboarding experience.

You will provide training, shadow colleagues to learn the role, and support clients with weekends and after-hours as needed. This is a full-time remote position with USD or local currency compensation.