Client Success Specialist

Virtustant; Argentina; Remote; ARS 75,794,000 - 121,271,000; Full time

Job summary

Virtustant is seeking a Client Success Specialist to onboard new clients and explain services. You will manage subscription cancellations and communicate with clients via calls, video calls, and email to ensure a smooth onboarding experience.

You will provide training, shadow colleagues to learn the role, and support clients with weekends and after-hours as needed. This is a full-time remote position with USD or local currency compensation.

Qualifications

• SaaS experience required.
• C2 English level required.
• Ability to work weekends.
• Willingness to work after hours.

Responsibilities

• Onboard new clients
• Help clients understand the company
• Manage cancel subscription campaigns
• Communicate with clients via calls, video calls and email
• Provide training
• Shadow colleagues on the existing position

Skills

SaaS experience

C2 English

Weekend availability

After-hours work

Tools

Slack

Whatsapp

Hubspot

Pylon

Job description

Job Title: Client Success Specialist

About The Company

Our client provides B2B SaaS sales expertise in the AI space for their clients.

Job Description

In this role, you will onboard new clients. You will help clients understand our company and its services. You will also manage the cancel subscription campaign. You will communicate with clients through calls, video calls, and email.

You will also provide training to clients. You will shadow colleagues to learn the existing position.

Responsibilities Of The Role

• Onboard new clients
• Help clients understand the company
• Manage cancel subscription campaigns
• Communicate with clients via calls, video calls and email
• Provide training
• Shadow colleagues on the existing position

Required Experience And Qualifications

• SaaS experience
• C2 English level
• Ability to work weekends
• Willingness to work after hours

Preferred Skills

• Opportunity for growth in the company

Personality

• Hard worker
• Keen to work more
• Startup mentality
• Owner mentality

Software & Tools

• Slack
• Whatsapp
• Hubspot
• Pylon

Schedule

Monday, Tuesday, Thursday, Wednesday, Friday

09:00–17:00 ET

Weekends: Yes (expected to reply to urgent messages from clients)

40 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.