Remote Client Success Manager

Placements24; Hurlingham; Hybrid; ARS 75,794,000 - 113,691,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Flexible remote work

Professional development

Global team culture

Job summary

Placements24 is seeking an experienced Remote Client Success Manager to join a globally distributed team. You will be the trusted advisor driving client adoption, retention, and growth while delivering strategic guidance and proactive engagement.

Responsibilities include managing key accounts, crafting success plans, conducting business reviews, and onboarding new clients in a fully remote setting. Strong CRM experience and negotiation skills are essential to excel in this role.

Qualifications

• Proven experience as a Client Success Manager, Account Manager, or similar role.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and maintain strong client relationships.
• Experience with CRM software and customer success platforms.
• Strong strategic thinking and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote environment.

Responsibilities

• Manage a portfolio of key client accounts, acting as their primary point of contact.
• Develop and execute success plans to help clients maximize value from our solutions.
• Conduct regular business reviews with clients to assess progress and identify opportunities.
• Proactively identify and address potential client churn risks.
• Collaborate with sales and product teams to ensure client needs are met.
• Onboard new clients and guide them through the initial stages of adoption.

Job description

About the Role

Our client is looking for an experienced and relationship-focused Remote Client Success Manager to join their globally distributed team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will act as a trusted advisor, proactively engaging with clients to drive adoption, retention, and growth. This position is ideal for a motivated professional who excels in remote collaboration, possesses strong strategic thinking, and is passionate about client advocacy and long-term partnerships, contributing to client satisfaction and company growth.

Key Responsibilities

• Manage a portfolio of key client accounts, acting as their primary point of contact.
• Develop and execute success plans to help clients maximize value from our solutions.
• Conduct regular business reviews with clients to assess progress and identify opportunities.
• Proactively identify and address potential client churn risks.
• Collaborate with sales and product teams to ensure client needs are met.
• Onboard new clients and guide them through the initial stages of adoption.

Requirements

• Proven experience as a Client Success Manager , Account Manager, or similar role.
• Excellent communication, negotiation , and presentation skills.
• Demonstrated ability to build and maintain strong client relationships.
• Experience with CRM software and customer success platforms.
• Strong strategic thinking and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote environment .

Benefits

• Highly competitive salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible remote work arrangements.
• Opportunities for professional development and career advancement.
• A collaborative and supportive global team culture.