Remote Retention Account Manager

Lilo Social; Argentina; Remote; ARS 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Fully Remote

Generous Time Off

Competitive Compensation

Job summary

Lilo Social is a full-funnel eCommerce growth agency known for retention and acquisition work with direct-to-consumer brands. We partner to deliver email marketing, SMS, and creative services at scale, with a client-first approach and strong retention results.

As a Retention Account Manager, you will manage 7-10 client accounts, align strategic goals with execution, and coordinate with designers, copywriters, and strategists to deliver high-impact retention campaigns that drive repeat purchases

Qualifications

• 3-5 years in email/retention or account management for DTC ecommerce or agencies.
• Expertise in Klaviyo; strong SMS platform knowledge and deliverability analytics.
• Proven PM skills using common project tools and excellent client communication.

Responsibilities

• Be the primary retention marketing contact for 7-10 client accounts via Slack and email.
• Attend client calls and provide retention performance updates and tactical recommendations.
• Translate goals into actionable deliverables for designers, copywriters, and developers.
• Coordinate end-to-end projects in Asana and ensure on-time delivery.
• QA email campaigns, SMS, and lifecycle flows for accuracy and brand consistency.
• Monitor retention metrics in Klaviyo, Hiro, and platform analytics; flag issues early.

Skills

Klaviyo expertise

SMS marketing

Project management

Client communication

Retention marketing

Tools

Asana

ClickUp

Monday.com

Notion

Job description

Lilo Social is a full-funnel eCommerce growth agency known for retention and acquisition work with direct-to-consumer brands. We partner to deliver email marketing, SMS, and creative services at scale, with a client-first approach and strong retention results.

As a Retention Account Manager, you will manage 7-10 client accounts, align strategic goals with execution, and coordinate with designers, copywriters, and strategists to deliver high-impact retention campaigns that drive repeat purchases