Remote Operations Manager - Spanish & English

Vertu Agent, LLC.; Municipio de Rincón de los Sauces; Remote; ARS 92,724,000 - 139,086,000; Full time

Benefits offered by this job

Remote work

Rewards for referring friends

No time-tracking

International team

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks an Operations Manager to thrive in a multicultural, multilingual remote environment. You will coordinate projects, monitor creator performance, and resolve operational issues while collaborating with cross-functional teams to ensure timely, high-quality deliverables.

The role emphasizes data-driven decision-making, ownership, and the ability to work autonomously with a stable home office setup.

Qualifications

• Native Spanish and fluent English communication (C1) is required.
• Solid project management skills.
• Experience handling data in Google Sheets (filters, formulas, pivot tables).
• Ability to organize tasks and drive execution autonomously.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance and provide feedback or retraining.
• Coordinate projects and workflows to ensure timely deliverables.
• Handle operational issues and escalations to resolution.
• Collaborate with agents and cross-functional teams to optimize operations.
• Proactively address issues to keep projects running smoothly.
• Investigate fraud and risk cases and take appropriate action.
• Track KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process improvements.

Skills

Bilingual Spanish/English

Project management

Strong communication

Tools

Google Sheets

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks an Operations Manager to thrive in a multicultural, multilingual remote environment. You will coordinate projects, monitor creator performance, and resolve operational issues while collaborating with cross-functional teams to ensure timely, high-quality deliverables.

The role emphasizes data-driven decision-making, ownership, and the ability to work autonomously with a stable home office setup.