Remote Onboarding Operations Manager - AMER

Logoslabs; Argentina; Presencial; ARS 87.302.000 - 98.168.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

work from anywhere

flexible paid time off

asynchronous work hours

16 weeks paid parental leave

co-working + learning budget

mental health support

Descripción de la vacante

Remote is seeking a Manager, Onboarding Operations to lead a high-volume, regionally aligned team responsible for employee onboarding across multiple countries. You will drive people leadership, quality, compliance, and continuous improvement, while partnering with AI and automation initiatives to improve productivity and outcomes.

The role reports to the Senior Manager, Onboarding Operations and operates in AMER time zones, with a focus on global processes and data-driven decision making to

Formación

• Demonstrated people-management experience in a high-volume operational environment.
• A people-first leader who builds trust, empowers others and takes accountability for team performance and outcomes.
• Experience developing scalable operational processes while maintaining high standards of quality, compliance and employee and customer experience.
• An understanding of employment and/or labour laws across multiple countries, or the ability to learn these quickly.
• Strong stakeholder-management skills, with the ability to work effectively across teams and communicate clearly during complex or sensitive situations.
• Strong operational judgement, balancing compliance requirements, team capacity, service quality and scalable delivery.
• Comfortable using data to make decisions, monitor performance, identify risks and recommend improvements.
• Comfortable using AI and automation tools to improve productivity, service quality and operational consistency.
• Able to identify repetitive work and process friction that may be suitable for automation or AI-assisted workflows.
• Experience leading change and helping teams adopt new tools or ways of working; technical implementation experience is welcome but not essential.
• Able to partner effectively with technical, data or automation specialists to define operational requirements, test solutions and support adoption.

Responsabilidades

• Lead, coach and mentor an aligned team of Onboarding Operations Specialists, creating an inclusive, high-performing environment.
• Own team performance, delivery quality and achievement against agreed operational targets and service standards.
• Manage all aspects of people leadership, including motivation, feedback, performance reviews, difficult conversations and conflict resolution.
• Act as an escalation point for complex employee onboarding and operational challenges, coordinating cross-functional ownership and escalating to leadership where required.
• Collaborate with Managers globally to drive operational change, share good practice and maintain alignment across regions.
• Use data to track team performance, capacity, quality and risk, providing clear recommendations to Onboarding Operations leadership.
• Continuously identify and implement improvements to onboarding processes, operational controls and the employee and customer experience.
• Serve as a subject-matter expert on global employee onboarding and escalations, ensuring employee information remains accurate, secure and confidential.
• Support reporting, audit, compliance and data-integrity initiatives.
• Identify and prioritise opportunities to simplify, standardise or automate operational workflows.
• Lead adoption of approved AI and automation tools within the team, ensuring appropriate training, controls and human oversight.
• Partner with operational excellence, data and technical specialists to define operational requirements, test solutions and support implementation.
• Measure whether changes improve efficiency, accuracy, quality, capacity, employee experience or customer outcomes.
• Encourage responsible experimentation and continuous improvement without compromising compliance or service quality.
• Take initiatives from scout to scale, moving effectively from identifying opportunities to implementing sustainable solutions.

Conocimientos

People management

High-volume operations

Stakeholder management

Data-driven decisions

AI & automation

Change management

Herramientas

AI tools

Automation tools

Descripción del empleo

Remote is seeking a Manager, Onboarding Operations to lead a high-volume, regionally aligned team responsible for employee onboarding across multiple countries. You will drive people leadership, quality, compliance, and continuous improvement, while partnering with AI and automation initiatives to improve productivity and outcomes.

The role reports to the Senior Manager, Onboarding Operations and operates in AMER time zones, with a focus on global processes and data-driven decision making to