Senior Incident & Service Management Lead

Kyndryl Inc.; Martínez; Hybride; ARS 92 241 000 - 138 361 000; Plein temps

Résumé du poste

Kyndryl Inc. in Buenos Aires is seeking an IT operations professional to apply ITIL principles and lead incident management across our global clients.

You will manage day‑to‑day incidents, coordinate with resolver teams, and ensure accurate escalation paths and communications. The role emphasizes major incident bridges, post‑incident reviews, change and problem management collaboration, and service reporting to stakeholders.

Qualifications

• 3–5 years in IT operations or IT service management.
• Hands‑on incident management and escalation experience.
• Familiarity with ITIL practices in production environments.

Responsabilités

• Manage day‑to‑day incidents within agreed service levels and priorities.
• Act as Major Incident Manager for assigned services or on‑call rotations.
• Coordinate troubleshooting across resolver teams with clear owners and timelines.
• Support Change, Problem, Monitoring and Event Management activities.
• Prepare post‑incident reviews and leadership updates for stakeholders.

Connaissances

ITIL knowledge

Incident management

Major incident management

Communication skills

Coordination

Formation

ITIL Foundation certification

Outils

ServiceNow

Description du poste

Kyndryl Inc. in Buenos Aires is seeking an IT operations professional to apply ITIL principles and lead incident management across our global clients.

You will manage day‑to‑day incidents, coordinate with resolver teams, and ensure accurate escalation paths and communications. The role emphasizes major incident bridges, post‑incident reviews, change and problem management collaboration, and service reporting to stakeholders.