Remote Level 2 US Accounting Support Specialist

Accenture Argentina; Buenos Aires; Remote; ARS 1,200,000 - 2,000,000; Full time

Job summary

Accenture Argentina seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to investigate and resolve issues independently.

Responsibilities include resolving escalated tax and accounting tickets, reviewing reconciliations, and documenting resolutions.

Qualifications

• Demonstrated professional accounting experience with exposure to US accounting and taxation.
• Strong ability to analyze and resolve complex accounting inquiries.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email, and phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US accounting

Tax knowledge

Bookkeeping

Tax return review

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Explain complex topics

Adapt to tech

Education

CPA certification

Enrolled Agent (EA)

Big Four experience

QuickBooks certification

International CPA

Tools

QuickBooks

Microsoft Excel/Google Sheets

Zendesk

Slack

Job description

Accenture Argentina seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to investigate and resolve issues independently.

Responsibilities include resolving escalated tax and accounting tickets, reviewing reconciliations, and documenting resolutions.