Remote Level 2 Tax & Accounting Specialist

Accenture Argentina; La Pampa; Remote; ARS 92,678,000 - 139,018,000; Full time

Job summary

Accenture Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

The role requires strong accounting judgment, not scripted responses, with the ability to investigate and resolve issues independently while communicating clearly with customers through Zendesk, email, and scheduled calls.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong English written and verbal communication.
• Ability to explain complex topics to nontechnical customers.
• Experience handling tax notices, payroll, and financial reporting.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated tickets and tax support issues.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Communicate findings via Zendesk, email, and scheduled phone support.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow improvements.

Skills

Accounting expertise

US tax knowledge

Analytical skills

Troubleshooting

Documentation

Problem solving

English communication

Nontechnical explanations

Fast-paced environment

AI workflows

Education

CPA certification

EA certification

Tools

Zendesk

Excel

Google Sheets

QuickBooks

Slack

Job description

Accenture Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

The role requires strong accounting judgment, not scripted responses, with the ability to investigate and resolve issues independently while communicating clearly with customers through Zendesk, email, and scheduled calls.