Remote Level 2 Tax & Accounting Support Specialist

Accenture Argentina; Santa Fe Capital; Remote; ARS 77,232,000 - 115,848,000; Full time

Job summary

Accenture Argentina seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, strong tax expertise, and the ability to independently investigate and resolve issues.

Candidates will work remotely from Argentina, covering US business hours with staggered shifts.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

US accounting

Tax expertise

Bookkeeping

Payroll

English communication

Analytical skills

Problem-solving

Documentation

Tools

Zendesk

QuickBooks

Excel/Google Sheets

Slack

Job description

Accenture Argentina seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, strong tax expertise, and the ability to independently investigate and resolve issues.

Candidates will work remotely from Argentina, covering US business hours with staggered shifts.