Remote Level 2 Tax & Accounting Support Specialist

Accenture Argentina; La Pampa; Remote; ARS 92,678,000 - 139,018,000; Full time

Job summary

Accenture Argentina is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. You will require genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

The role emphasizes strong communication skills, tax expertise, and the ability to work with proprietary platforms and AI-assisted workflows in a remote setting, with shifts

Qualifications

• Professional accounting experience with US accounting and taxation.
• Bookkeeping, tax return review, and account reconciliations.
• Payroll handling knowledge.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Willingness to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-like ticket responses, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with internal specialists as needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.

Skills

Technical accounting

Accounting expertise

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

English communication

US tax knowledge

Financial reporting

Education

CPA

EA Certification

Tools

QuickBooks

Microsoft Excel/Google Sheets

Zendesk

Slack

Job description

Accenture Argentina is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. You will require genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

The role emphasizes strong communication skills, tax expertise, and the ability to work with proprietary platforms and AI-assisted workflows in a remote setting, with shifts