Remote Level 2 Tax & Accounting Support Specialist

Workana Llc; Ciudad de Mendoza; Remote; ARS 92,241,000 - 130,675,000; Full time

Job summary

Workana Llc in Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

The candidate will work within US business hours, with ET coverage and remote collaboration tools, learning new systems and proprietary AI-assisted workflows while supporting clients with

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication skills.
• Ability to explain complex topics to nontechnical customers.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings clearly via Zendesk, email-style responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Adapt to proprietary platforms and AI-assisted workflows.

Skills

Specialized Level 2 support

US accounting and taxation

Analytical and problem-solving

English communication (written and Ver

Education

CPA

EA (Enrolled Agent)

Big Four experience

QuickBooks certification

Tools

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Slack

Job description

Workana Llc in Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

The candidate will work within US business hours, with ET coverage and remote collaboration tools, learning new systems and proprietary AI-assisted workflows while supporting clients with