Boutique Brand Ambassador & Customer Experience Part-Time

Hire Hangar, Inc.; Quilmes; Hybrid; ARS 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Medtronic in Buenos Aires, Argentina, is seeking a Senior Customer Experience (CX) Specialist to analyze and enhance the customer journey across touchpoints. The role supports design and implementation of CX initiatives in a flexible work arrangement.

You will map journeys, analyze CX metrics, and collaborate cross-functionally to improve satisfaction and loyalty in a regulated healthcare context.

Qualifications

• University degree in Administration, Marketing, Engineering or related field completed.
• Three years of experience in CX, service design, market insights or related areas.
• Experience in customer journey mapping and client research methodologies.
• Knowledge of CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work cross-functionally and with multicultural teams.
• Experience with CX tools, journey mapping frameworks or service design methodologies.
• Data analysis and visualization tools like Excel, Power BI or Tableau.

Responsibilities

• Map and analyze end-to-end customer journeys across channels.
• Identify pain points and opportunities from qualitative and quantitative insights.
• Support design and rollout of initiatives to improve CX.
• Analyze customer feedback data (NPS, surveys) to spot trends.
• Collaborate with Marketing, Sales, Digital, Operations, and Support to implement CX improvements.
• Develop and monitor CX metrics and perform dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to a customer-centric culture across the organization.
• Document processes, journeys and best practices in CX.

Skills

CX strategy

Stakeholder management

Cross-functional collaboration

Workshop facilitation

Analytical thinking

Communication skills

Multicultural teams

Customer journey mapping

Qualitative & quantitative research

Education

University degree in Administration, Marketing, Engineering or related

Tools

Power BI

Tableau

Journey mapping tools

Excel

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement
Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Full time
R70229
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina.

Responsibilities

• Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto
• Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos
• Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente
• Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción
• Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia
• Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño
• Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders
• Contribuir al desarrollo de una cultura organizacional centrada en el cliente
• Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente

Required Qualifications

• Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)
• Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares
• Experiencia en customer journey mapping y metodologías de investigación de clientes
• Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes
• Fuertes habilidades analíticas y de resolución de problemas
• Excelentes habilidades de comunicación y gestión de stakeholders
• Capacidad para trabajar en entornos cross functional y multiculturales
• Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design
• Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)
• Experiencia facilitando workshops y entrevistas con stakeholders
• Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.