Remote LATAM Customer Support Specialist

Closerhire; La Pampa; Remote; ARS 61,494,000 - 92,241,000; Full time

Benefits offered by this job

Remote role

Structured onboarding

Growth opportunities

Training provided

Job summary

Closerhire is hiring a Customer Support Representative for a 100% remote role serving US customers. You will handle permit filings, account setup, and billing queries, primarily by phone, with a focus on practical problem-solving and independent judgment.

Requires 2+ years of phone-based customer service, full English fluency, and strong Excel skills, plus familiarity with CRM tools. The role offers structured onboarding and growth opportunities in a collaborative, remote-first environment.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English

Excel

Tools

GoHighLevel

HubSpot

Job description

Closerhire is hiring a Customer Support Representative for a 100% remote role serving US customers. You will handle permit filings, account setup, and billing queries, primarily by phone, with a focus on practical problem-solving and independent judgment.

Requires 2+ years of phone-based customer service, full English fluency, and strong Excel skills, plus familiarity with CRM tools. The role offers structured onboarding and growth opportunities in a collaborative, remote-first environment.