LatAm Customer Support Lead (Remote)

Closerhire; Municipio de Rincón de los Sauces; Remote; ARS 64,569,000 - 107,614,000; Full time

Benefits offered by this job

Fully remote role with flexible hours

Structured onboarding and training

Growth opportunities

Competitive compensation

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company to hire a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, assisting contractors with permit filings, account management, and platform usage.

Ideal candidates will be friendly, reliable, and able to resolve issues with independent judgment. The role emphasizes ownership, problem-solving, and continuous improvement within a supportive, fully remote environment.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Microsoft Excel

CRM platforms

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company to hire a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, assisting contractors with permit filings, account management, and platform usage.

Ideal candidates will be friendly, reliable, and able to resolve issues with independent judgment. The role emphasizes ownership, problem-solving, and continuous improvement within a supportive, fully remote environment.