Senior IT Incident & Service Management Lead

Atomic Hr; Quilmes; Remote; ARS 1,200,000 - 1,800,000; Full time

Job summary

Kyndryl is seeking an experienced IT Operations professional to manage incidents, major incidents, and change processes in a fully remote role based in Argentina. You’ll coordinate triage, troubleshooting across multiple domains, and deliver timely incident updates to business stakeholders.

Join a flexible, hybrid-friendly culture focused on wellbeing and career growth, with opportunities to drive continuous improvement through monitoring, reporting, and problem management.

Qualifications

• 3–5 years in IT operations, IT support, or IT service management, incl. Incident/Major Incident handling.
• Solid ITIL knowledge and practical ITIL application in production environments.
• Proven Major Incident Management experience coordinating bridges across multiple teams.
• Strong written/verbal communication and ability to keep stakeholders informed.

Responsibilities

• Apply ITIL principles to daily service operations while balancing process compliance and speed.
• Act as Major Incident Manager for assigned services, coordinating bridge and restoration efforts.
• Perform initial triage and coordinate cross-team troubleshooting with clear owners and timelines.
• Support Change Management by providing impact, dependencies, and rollback information during incidents.
• Lead Problem Management activities, root-cause analyses, and tracking of corrective actions.
• Utilize monitoring and event data to detect issues early and guide rapid response.
• Produce regular service reports and engage stakeholders across teams.

Skills

ITIL practices

Incident Management

Major Incident Mgmt

Change Management

Problem Management

Monitoring & Event Mgmt

Stakeholder communication

ServiceNow

Tools

ServiceNow ITSM

Job description

Kyndryl is seeking an experienced IT Operations professional to manage incidents, major incidents, and change processes in a fully remote role based in Argentina. You’ll coordinate triage, troubleshooting across multiple domains, and deliver timely incident updates to business stakeholders.

Join a flexible, hybrid-friendly culture focused on wellbeing and career growth, with opportunities to drive continuous improvement through monitoring, reporting, and problem management.