Remote Freelance Support Agent for SaaS & AI

Visa Hunt; Argentina; Presencial; ARS 24.961.000 - 41.601.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Global team

Descripción de la vacante

Social Discovery Group (SDG) seeks a freelance Support Agent to handle live chat and email tickets, maintaining quick responses and accurate tagging. You will work with a remotely distributed team to troubleshoot issues and escalate when needed.

You should have 2+ years in customer support, experience with high ticket volumes, and strong English writing. The role offers remote work and a flexible, globally distributed environment.

Formación

• 2+ years in Customer Support / Customer Experience
• Experience with live chat + email support
• Experience handling high ticket volumes and backlogs
• SaaS, tech, AI, app, or subscription-product experience preferred
• Experience with Freshdesk, Zendesk, Intercom, or similar
• Strong written English

Responsabilidades

• Answer new support tickets across live chat and email
• Work through backlog tickets, prioritizing oldest/urgent cases
• Maintain a fast First Response Time (FRT)
• Troubleshoot and resolve customer issues
• Escalate cases that require another team
• Follow up on pending customer conversations
• Keep tickets correctly tagged, assigned, and updated
• Follow existing support processes, templates, and quality standards

Conocimientos

Customer support

Live chat

Email support

English writing

High ticket handling

Herramientas

Freshdesk

Zendesk

Intercom

Descripción del empleo

Social Discovery Group (SDG) seeks a freelance Support Agent to handle live chat and email tickets, maintaining quick responses and accurate tagging. You will work with a remotely distributed team to troubleshoot issues and escalate when needed.

You should have 2+ years in customer support, experience with high ticket volumes, and strong English writing. The role offers remote work and a flexible, globally distributed environment.