Picker De Pedidos E‐Commerce | Part Time, Crecimiento

Grupo Abans; Municipio de Rincón de los Sauces; Remote; ARS 36.462.000 - 54.693.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Training opportunities

Collaborative team environment

Career growth opportunities

Zusammenfassung

Grupo Abans is seeking a friendly Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, delivering accurate product and policy information while maintaining a positive customer experience.

The ideal candidate communicates clearly, solves problems efficiently, and can manage multiple tasks with a detail-oriented mindset. Previous service experience and a collaborative attitude are preferred.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel or admin preferred.
• Excellent verbal and written communication skills.
• Professional and friendly attitude with calm under pressure.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues to the appropriate department or supervisor.

Kenntnisse

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organizational skills

Attention to detail

Multitasking

Ausbildung

High school diploma or equivalent

Tools

CRM systems

Email tools

Jobbeschreibung

Customer Service Representative - Remote

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.