Remote Datacenter Project Lead — Technical Client Owner

Workana Llc; Neuquén; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

Workana Llc is seeking a Technical Project Manager for data center operations with a remote work option. You will own client relationships, translate requirements into actionable work orders, and manage end-to-end ticket lifecycles across Jira/ServiceNow.

Lead onboarding, handling SLAs and escalations while maintaining dashboards for visibility. The role requires hands-on hardware, cabling, power, and cooling knowledge, plus experience managing budgets, SOWs, and a small technical team.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client‑facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on‑site
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Skills

Datacenter operations

Technical infrastructure

Client-facing experience

Budget ownership

Team development

Technical writing

Tools

Jira

ServiceNow

Zendesk

Job description

Workana Llc is seeking a Technical Project Manager for data center operations with a remote work option. You will own client relationships, translate requirements into actionable work orders, and manage end-to-end ticket lifecycles across Jira/ServiceNow.

Lead onboarding, handling SLAs and escalations while maintaining dashboards for visibility. The role requires hands-on hardware, cabling, power, and cooling knowledge, plus experience managing budgets, SOWs, and a small technical team.