Remote Data Center Project Lead (Technical PM)

Encora10; Santa Fe Capital; A distancia; ARS 136.732.000 - 182.310.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Connectivity allowance

Gym reimbursement

PedidosYa credit

Health insurance

Descripción de la vacante

Encora seeks a Technical Project Manager for Data Center operations, fully remote, to lead hardware deployment, cabling, power/cooling, and remote hands. You will own client relationships, manage tickets end-to-end, and report progress with a live dashboard.

Requirements include 3+ years in datacenter operations, hands-on hardware experience, and strong ITSM tooling proficiency. English proficiency required; UTC working hours apply.

Formación

• 3+ years in datacenter operations or closely related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalations.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Descripción del empleo

Encora seeks a Technical Project Manager for Data Center operations, fully remote, to lead hardware deployment, cabling, power/cooling, and remote hands. You will own client relationships, manage tickets end-to-end, and report progress with a live dashboard.

Requirements include 3+ years in datacenter operations, hands-on hardware experience, and strong ITSM tooling proficiency. English proficiency required; UTC working hours apply.