Remote Data Center Project Lead - Hardware & ITSM

Bluelight; Municipio de Rincón de los Sauces; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

Bluelight is seeking a Technical Project Manager for Data Center operations in a remote role. You will serve as the primary technical contact for client accounts, manage end-to-end project lifecycles, and own ticket lifecycles using Jira, ServiceNow, and Zendesk.

You will oversee on-site and remote hands work, coordinate with vendors, and maintain dashboards for transparency across teams. You will lead onboarding, scoping, and technical reviews, translating requirements into actionable work

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
• Build long‑term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client‑facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on‑site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Manage a team of technicians and/or project coordinators remotely that work onsite
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Datacenter operations

Client-facing

ITSM tooling

Project management

Team leadership

Server hardware

Cabling & power

Vendor management

Budget management

SOW drafting

Tools

Jira

ServiceNow

Zendesk

Job description

Bluelight is seeking a Technical Project Manager for Data Center operations in a remote role. You will serve as the primary technical contact for client accounts, manage end-to-end project lifecycles, and own ticket lifecycles using Jira, ServiceNow, and Zendesk.

You will oversee on-site and remote hands work, coordinate with vendors, and maintain dashboards for transparency across teams. You will lead onboarding, scoping, and technical reviews, translating requirements into actionable work