Remote Data Center Project Lead - Technical & Client-Facing

Bluelightconsulting; Ciudad de Mendoza; Remote; ARS 90,953,000 - 151,589,000; Full time

Job summary

Bluelightconsulting is seeking a Technical Project Manager - Data Center (Remote) to own client technical relationships across hardware deployment, cabling, power and cooling, and remote hands. You will drive end-to-end projects, coordinate multi-workstreams, and maintain a live dashboard for stakeholders.

The role requires 3+ years in datacenter ops or related fields, hands-on hardware experience, and proficiency with ITSM tools like Jira, ServiceNow, or Zendesk.

Qualifications

• 3+ years of experience in datacenter operations or a closely related field.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard for clients and stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Skills

Datacenter operations

Technical infrastructure

Client-facing

Project coordination

Tools

Jira

ServiceNow

Zendesk

Job description

Bluelightconsulting is seeking a Technical Project Manager - Data Center (Remote) to own client technical relationships across hardware deployment, cabling, power and cooling, and remote hands. You will drive end-to-end projects, coordinate multi-workstreams, and maintain a live dashboard for stakeholders.

The role requires 3+ years in datacenter ops or related fields, hands-on hardware experience, and proficiency with ITSM tools like Jira, ServiceNow, or Zendesk.