Remote Data Center Project Lead — Hardware & Cabling

Reboot Monkey; Santa Fe Capital; Remote; ARS 1,200,000 - 1,800,000; Full time

Job summary

Reboot Monkey is seeking a Technical Project Manager for data center projects with remote work. You will own client relationships, coordinate multi-disciplinary teams, and ensure delivery across hardware deployment, cabling, power, and cooling.

You will manage tickets in Jira/ServiceNow, drive scoping calls, translate requirements into work orders, track SLAs, and keep a live dashboard for clients and stakeholders.

Qualifications

• 3+ years of experience in datacenter operations or related field.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations.
• Direct client-facing experience in a technical role or account management with a technical background.
• Experience with Jira, ServiceNow, Zendesk, or similar ITSM tools.
• Experience owning project budgets, SOWs, or vendor PO's.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication; able to write clear tickets and reports.

Responsibilities

• Act as the primary technical contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly — without requiring handoffs.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site
• Budget & Commercial Oversight
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Team Management
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Skills

Client liaison

Project leadership

Cross-functional coordination

Technical writing

Stakeholder management

Tools

Jira

ServiceNow

Zendesk

Job description

Reboot Monkey is seeking a Technical Project Manager for data center projects with remote work. You will own client relationships, coordinate multi-disciplinary teams, and ensure delivery across hardware deployment, cabling, power, and cooling.

You will manage tickets in Jira/ServiceNow, drive scoping calls, translate requirements into work orders, track SLAs, and keep a live dashboard for clients and stakeholders.