Data Center Project Manager: Lead On-site & Remote Ops

Reboot Monkey; Municipio de Resistencia; A distancia; ARS 106.678.000 - 182.877.000; Jornada completa

Descripción de la vacante

Reboot Monkey is seeking a Technical Project Manager to own data center projects remotely, coordinating hardware deployment, cabling, power/cooling, and vendor interactions. You will be the primary technical contact for clients, guiding onboarding, scoping, and technical reviews to ensure success.

The role requires hands-on technical know-how with servers, structured cabling, and ITSM tools, plus strong communication to manage SLAs and keep stakeholders informed.

Formación

• 3+ years in datacenter operations or technical infrastructure roles.
• Direct client-facing experience in a technical setting.
• Hands-on familiarity with server hardware, cabling, power, and cooling.
• Experience owning project budgets, SOWs, or vendor PO management.
• Proficiency with ITSM tools: Jira, ServiceNow, Zendesk, or equivalent.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and drive account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without broad escalations.
• Maintain a live project dashboard for clients and stakeholders.
• Oversee on-site and remote hands work: server racks, cabling, power, and cooling.
• Review/validate work orders for technical accuracy before delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Conocimientos

Client-facing

Technical background

Team leadership

Project coordination

Documentation

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Reboot Monkey is seeking a Technical Project Manager to own data center projects remotely, coordinating hardware deployment, cabling, power/cooling, and vendor interactions. You will be the primary technical contact for clients, guiding onboarding, scoping, and technical reviews to ensure success.

The role requires hands-on technical know-how with servers, structured cabling, and ITSM tools, plus strong communication to manage SLAs and keep stakeholders informed.