Remote Data Center Project Lead: Hardware & Cabling

Reboot Monkey; Neuquén; Remote; ARS 106,616,000 - 167,540,000; Full time

Job summary

Reboot Monkey is seeking a Technical Project Manager - Data Center to own end-to-end hardware deployment projects, bridging technical and commercial teams.

You will manage client onboarding, tickets, and SLA commitments, while coordinating with vendors and site personnel to deliver on time and within scope.

The role requires hands-on experience with server hardware, ITSM tools, and strong communication to keep stakeholders aligned.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role with strong communication.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.

Responsibilities

• Act as the primary technical POC for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and enable account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM.
• Create, assign, prioritize, and close tickets with clear documentation.
• Track multi-workstream projects from planning to sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard for clients and stakeholders.
• Oversee on-site and remote hands work: server rack, cabling, power, cooling.
• Review and validate work orders for technical accuracy before delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety and change-management protocols.
• Provide technical guidance to junior technicians on-site.
• Track budgets, flag overruns, and submit change orders.
• Assist in preparing quotes and SOWs for new engagements.
• Maintain procurement records and contract compliance.
• Manage a team remotely that works onsite; plan shifts and priorities.
• Develop SOPs and runbooks for repeatable processes.

Skills

Project management

Client-facing

Technical communication

Vendor management

Tools

Jira

ServiceNow

Zendesk

Job description

Reboot Monkey is seeking a Technical Project Manager - Data Center to own end-to-end hardware deployment projects, bridging technical and commercial teams.

You will manage client onboarding, tickets, and SLA commitments, while coordinating with vendors and site personnel to deliver on time and within scope.

The role requires hands-on experience with server hardware, ITSM tools, and strong communication to keep stakeholders aligned.