Remote Data Center Project Manager

Reboot Monkey

Corrientes

A distancia

ARS 90.547.000 - 181.094.000

Jornada completa

14 días+

Generador de candidaturas

Una candidatura hecha para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.

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Descripción de la vacante

Reboot Monkey seeks a Technical Project Manager - Data Center (Remote) to own client-facing delivery across hardware deployment, cabling, power, cooling, and remote hands. You’ll be the technical contact guiding onboarding, scoping, and reviews, ensuring clear handoffs between technical and commercial teams.

You’ll manage ITSM tooling (Jira, ServiceNow, Zendesk), dashboards, and vendor coordination while leading a small technical team.

Formación

3+ years in datacenter operations or related field.
Direct client-facing experience in a technical role.
Hands-on familiarity with server hardware and cabling.
Experience with ITSM tools: Jira, ServiceNow, Zendesk.
Experience budgeting or vendor POs.
Proven ability to manage and develop a small technical team.
Strong written and verbal communication.

Responsabilidades

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
Lead client onboarding, scoping calls, and technical review meetings.
Translate client requirements into actionable work orders and internal tickets.
Manage SLA commitments, report on delivery status, and handle escalations directly.
Build long-term relationships that reduce churn and increase account expansion.
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
Create, assign, prioritize, and close tickets with clear documentation at every stage.
Track multi-workstream projects across planning, procurement, deployment, and sign-off.
Identify blockers early and coordinate cross-functional resolution without escalations.
Maintain a live project dashboard for clients and stakeholders.
Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
Coordinate with vendors on procurement, lead times, and RMAs.
Ensure adherence to datacenter safety, change management, and access protocols.
Provide technical guidance to junior technicians and contractors on-site.
Track project budgets, flag overruns, and submit change orders when scope shifts.
Review vendor invoices and validate against approved work orders.
Assist in preparing quotes and SOWs for new client engagements.
Maintain procurement records and ensure contract compliance for hardware and services.
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning.
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
Identify skill gaps and work with leadership on training and hiring plans.