Data Center Project Lead: Hardware, Cabling & Remote Hands

Reboot Monkey; Zárate; A distancia; ARS 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Reboot Monkey seeks a Technical Project Manager - Data Center (Remote) to own client engagements spanning hardware deployment, structured cabling, power and cooling, and remote hands. You will lead onboarding, scoping calls, and technical reviews to translate requirements into actionable work orders and tickets.

You will manage the full ticket lifecycle in Jira/ServiceNow, track multi-workstream projects, and maintain a live dashboard for clients and internal teams.

Formación

• 3+ years in datacenter operations or related field.
• Direct client-facing experience in a technical role.
• Hands-on with server hardware, cabling, power, and cooling.
• Proficiency with ITSM tooling: Jira, ServiceNow, Zendesk.
• Experience owning budgets, SOWs, or vendor PO's.
• Proven ability to lead and develop a small technical team.
• Excellent written and verbal communication for tickets and reports.

Responsabilidades

• Act as the primary technical contact for client accounts through the project lifecycle.
• Lead onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and drive expansion.
• Own ticket lifecycle in Jira/ServiceNow or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation.
• Track multi-workstream projects across planning, procurement, deployment and sign-off.
• Identify blockers and coordinate cross-functional resolution.
• Maintain a live project dashboard for clients and stakeholders.
• Oversee onsite and remote hands work: rack/stack, cabling, power, cooling.
• Coordinate with vendors on procurement, lead times, and RMAs.
• Ensure datacenter safety, change management, and access protocols.
• Coach junior technicians and contractors on-site.

Conocimientos

Client-facing

Datacenter ops

ITSM tools

Project management

Vendor coordination

Team leadership

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Reboot Monkey seeks a Technical Project Manager - Data Center (Remote) to own client engagements spanning hardware deployment, structured cabling, power and cooling, and remote hands. You will lead onboarding, scoping calls, and technical reviews to translate requirements into actionable work orders and tickets.

You will manage the full ticket lifecycle in Jira/ServiceNow, track multi-workstream projects, and maintain a live dashboard for clients and internal teams.