Remote Data Center Project Lead, Hardware & Cabling

Reboot Monkey; Rosario; Remote; ARS 1,000,000 - 1,600,000; Full time

Job summary

Reboot Monkey is seeking a Technical Project Manager - Data Center (Remote) to own client-facing technical delivery across hardware deployment, cabling, power/cooling, and remote hands. You will manage end-to-end ticket lifecycles in ITSM tools, coordinate with vendors, and lead a small technical team to ensure SLA adherence while maintaining strong client relationships.

You will oversee planning, procurement, deployment, and sign-off across multi-workstreams, translating client needs into

Qualifications

• 3+ years in datacenter operations, technical infrastructure, or related field
• Direct client-facing experience in a technical role
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Responsibilities

• Own client ownership and act as primary technical point of contact throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly
• Build long-term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution
• Maintain a live project dashboard for clients and internal stakeholders
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans
• Coordinate with leadership to ensure seamless project delivery

Skills

Client-facing

Budget & SOW ownership

Team leadership

Clear technical communication

Problem-solving

Hardware knowledge

Cross-functional coordination

Tools

Jira

ServiceNow

Zendesk

Job description

Reboot Monkey is seeking a Technical Project Manager - Data Center (Remote) to own client-facing technical delivery across hardware deployment, cabling, power/cooling, and remote hands. You will manage end-to-end ticket lifecycles in ITSM tools, coordinate with vendors, and lead a small technical team to ensure SLA adherence while maintaining strong client relationships.

You will oversee planning, procurement, deployment, and sign-off across multi-workstreams, translating client needs into