Data Center Project Lead - On-Site & Client-Facing

Reboot Monkey; Ciudad de Mendoza; Remote; ARS 136,732,000 - 182,310,000; Full time

Job summary

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with remote delivery. You will own client relationships, oversee multi-workstream projects, and ensure end-to-end accountability across hardware deployment, cabling, power/cooling, and remote hands.

Responsibilities include managing tickets, SLAs, procurement, and vendor coordination, while mentoring technicians and maintaining SOPs. This role emphasizes hands-on technical leadership in a remote-capable environment.

Qualifications

• Experience in datacenter operations or technical infrastructure environments.
• Direct client-facing work in a technical context with cross-functional teams.
• Hands-on familiarity with server hardware, cabling, power, and remote hands.
• Proficiency with ITSM/project tooling such as Jira, ServiceNow, or Zendesk.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations without handoffs.
• Build long-term relationships to reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard for clients and internal stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client delivery.
• Coordinate with vendors and hardware suppliers on procurement and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.

Skills

Datacenter operations

Technical infrastructure

Client-facing experience

ITSM tooling

Tools

Jira

ServiceNow

Zendesk

Job description

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with remote delivery. You will own client relationships, oversee multi-workstream projects, and ensure end-to-end accountability across hardware deployment, cabling, power/cooling, and remote hands.

Responsibilities include managing tickets, SLAs, procurement, and vendor coordination, while mentoring technicians and maintaining SOPs. This role emphasizes hands-on technical leadership in a remote-capable environment.