Remote Data Center Project Lead

Reboot Monkey; Río Negro; Híbrido; ARS 91.438.000 - 152.397.000; Jornada completa

Descripción de la vacante

Reboot Monkey is seeking a Technical Project Manager for Data Center operations in a remote role. You will own client relationships and lead multi-workstream initiatives across provisioning, deployment, and support, ensuring smooth execution and value delivery.

Ideal candidates bring hands-on hardware experience, strong ITSM tool knowledge (Jira, ServiceNow, Zendesk), and a proven ability to coordinate cross-functional teams while maintaining SLA commitments and clear client communications.

Formación

• 3+ years in datacenter operations or closely related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations.
• Experience owning project budgets, SOWs, or vendor PO's.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication; clear tickets, emails, and client reports.

Responsabilidades

• Act as the primary technical owner for assigned client accounts through the project lifecycle.
• Lead onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and enable expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM tool.
• Create, assign, prioritize, and close tickets with clear documentation at each stage.
• Track multi-workstream projects across planning, procurement, deployment and sign-off.
• Oversee on-site and remote-hands work for datacenter activities.
• Coordinate with vendors on procurement, lead times, and RMA logistics.

Conocimientos

Client facing

Project management

Technical leadership

Communication

Vendor coordination

Team leadership

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Reboot Monkey is seeking a Technical Project Manager for Data Center operations in a remote role. You will own client relationships and lead multi-workstream initiatives across provisioning, deployment, and support, ensuring smooth execution and value delivery.

Ideal candidates bring hands-on hardware experience, strong ITSM tool knowledge (Jira, ServiceNow, Zendesk), and a proven ability to coordinate cross-functional teams while maintaining SLA commitments and clear client communications.