Remote Booking & Client Support Specialist

Alegria Travel Services; Rosario; Remote; ARS 48,616,000 - 72,924,000; Full time

Benefits offered by this job

Competitive compensation

Training & professional development

Remote work environment

Job summary

Alegria Travel Services is seeking a Remote Customer Service Representative to handle inquiries, reservations, and general support with a customer-first approach. You will be the primary contact for clients, delivering accurate information while maintaining professional, service-oriented communication.

The role emphasizes problem solving, clear multilingual communication, and efficient use of CRM systems to manage records and follow-ups from home.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate customer information in company systems.

Skills

Customer service

Communication

Problem solving

Multilingual

Remote work

CRM systems

Organization

Education

High school diploma or equivalent

Tools

CRM software

Job description

Alegria Travel Services is seeking a Remote Customer Service Representative to handle inquiries, reservations, and general support with a customer-first approach. You will be the primary contact for clients, delivering accurate information while maintaining professional, service-oriented communication.

The role emphasizes problem solving, clear multilingual communication, and efficient use of CRM systems to manage records and follow-ups from home.