Remote Customer Success & Operations Specialist

Koyfin Incorporated; Argentina; Presencial; ARS 56.411.920 - 84.617.880; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Fully remote work

Culture of ownership and high standards

Descripción de la vacante

Koyfin Incorporated is searching for a Customer Support & Operations Specialist to enhance user experience on their analytics platform. You'll provide timely support and be the first point of contact, ensuring users derive maximum value from Koyfin.

Requirements include 3+ years in customer support, strong collaboration skills, and operational detail management. The role is fully remote with a focus on ownership and high standards.

Formación

• 3+ years of customer support or sales operations at a SaaS or tech product company.
• Strong collaboration skills across teams.
• Comfortable with operational details.

Responsabilidades

• Provide empathetic, timely support across email, help center, video, and calls.
• Report bugs and manage bug tracking end-to-end.
• Share customer insights and feedback for improving user experience.

Conocimientos

Customer support

Communication skills

Problem-solving

Collaboration

Detail-oriented

Educación

3+ years in customer support or sales operations

Herramientas

SaaS platforms

Descripción del empleo

Koyfin Incorporated is searching for a Customer Support & Operations Specialist to enhance user experience on their analytics platform. You'll provide timely support and be the first point of contact, ensuring users derive maximum value from Koyfin.

Requirements include 3+ years in customer support, strong collaboration skills, and operational detail management. The role is fully remote with a focus on ownership and high standards.