Remote Customer Success Manager: Lead & Grow Support

Huzzle.com; Argentina; Sur place; ARS 89 493 466 - 134 240 200; Plein temps

Avantages offerts par ce poste

Competitive salary based on experience

Fully remote role

Flexible work environment

Career growth in logistics sector

Hands-on role with impact

Résumé du poste

Huzzle is seeking a dedicated Customer Service Manager to oversee operations and elevate the customer experience across our remote team. You will drive a culture of excellence, mentoring talent and turning feedback into growth strategies for the team.

You will manage daily support operations, set KPIs, coach staff, collaborate with product and other departments to improve the customer journey, and help scale the team in a fast-moving SaaS environment.

Qualifications

• 3+ years in a Customer Service Management or Leadership role.
• Experience leading remote or distributed teams.
• Exceptional communication skills with empathy and clarity.
• Strong analytical skills with data-driven decision making.
• Proficiency with modern help desk software (Zendesk, Salesforce, or Intercom).
• Ability to stay calm and decisive in high-pressure situations.
• Experience in a fast-growing startup or SaaS environment.
• Deep understanding of customer retention and churn reduction.

Responsabilités

• Oversee the daily operations of the customer support team to ensure timely and accurate resolutions.
• Mentor, coach, and develop team members through regular performance reviews and feedback sessions.
• Establish and monitor KPIs such as CSAT, response times, and resolution rates.
• Identify bottlenecks in the customer journey and implement process improvements to increase efficiency.
• Act as an escalation point for complex technical issues or high-priority customer concerns.
• Collaborate with cross-functional departments to advocate for the customer and influence product improvements.
• Manage the recruitment and onboarding of new support staff as the team scales.

Connaissances

Remote team leadership

Data-driven decisions

Customer empathy

Analytical skills

Excellent communication

SaaS startup experience

Help desk software

Outils

Zendesk

Salesforce

Intercom

Description du poste

Huzzle is seeking a dedicated Customer Service Manager to oversee operations and elevate the customer experience across our remote team. You will drive a culture of excellence, mentoring talent and turning feedback into growth strategies for the team.

You will manage daily support operations, set KPIs, coach staff, collaborate with product and other departments to improve the customer journey, and help scale the team in a fast-moving SaaS environment.