Remote Customer Service Team Lead

Pavago; Argentina; Remote; ARS 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Pavago is seeking a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team. You will coach a two-person team, review their work, and delegate priorities to ensure a consistently strong customer experience.

This role offers high autonomy in a startup-like environment, with day-to-day interaction with the Co-Founder and Strategy & Operations Associate, handling calls and emails, shipping coordination, and post-sale follow-up.

Qualifikationen

• Experience in managing customer service operations or teams.
• Comfortable working remotely and independently.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities and deadlines.

Aufgaben

• Lead and coach a two-person customer service team.
• Review customer interactions and provide coaching and feedback.
• Delegate daily tasks and help the team stay focused on priorities.

Kenntnisse

Customer service

Remote work

Team leadership

Sales experience

Communication

Time management

Problem solving

Public safety knowledge

Tools

Google Workspace

Microsoft Office

Jobbeschreibung

Pavago is seeking a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team. You will coach a two-person team, review their work, and delegate priorities to ensure a consistently strong customer experience.

This role offers high autonomy in a startup-like environment, with day-to-day interaction with the Co-Founder and Strategy & Operations Associate, handling calls and emails, shipping coordination, and post-sale follow-up.