Remote Customer Service Specialist – Luxury Experience

Hirehawk Inc.; Ciudad de Mendoza; Remote; ARS 41,176,000 - 54,902,000; Full time

Job summary

Hirehawk Inc. is seeking a Customer Service Representative for a fully remote role in the Mendoza region. The ideal candidate will be customer-focused and comfortable assisting remotely across phone, email, and chat channels.

You will handle inquiries, reservations, and general requests while maintaining data integrity and following company policies. A strong emphasis on excellent communication and teamwork is essential.

Qualifications

• High school diploma or equivalent.
• Prior customer service or related experience preferred.
• Excellent verbal and written communication skills.
• Ability to work remotely and with cross-functional teams.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

CRM proficiency

Independent & team work

Education

High school diploma

Tools

CRM systems

Job description

Hirehawk Inc. is seeking a Customer Service Representative for a fully remote role in the Mendoza region. The ideal candidate will be customer-focused and comfortable assisting remotely across phone, email, and chat channels.

You will handle inquiries, reservations, and general requests while maintaining data integrity and following company policies. A strong emphasis on excellent communication and teamwork is essential.