Remote Customer Service Pro — Reservations & Support

Jpmorgan Chase & Co.; Buenos Aires; Remote; ARS 49,195,000 - 79,942,000; Full time

Benefits offered by this job

Competitive compensation.

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

JPMorgan Chase & Co. is seeking a friendly, professional Customer Service Representative for a remote role. You will handle inquiries, reservations, follow-ups, and general support while representing the company with a positive, solution‑oriented approach.

We value excellent verbal and written communication, strong problem-solving, and teamwork. You will respond across phone, email, chat, and other channels, maintain accurate records, and escalate issues when needed.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Job description

JPMorgan Chase & Co. is seeking a friendly, professional Customer Service Representative for a remote role. You will handle inquiries, reservations, follow-ups, and general support while representing the company with a positive, solution‑oriented approach.

We value excellent verbal and written communication, strong problem-solving, and teamwork. You will respond across phone, email, chat, and other channels, maintain accurate records, and escalate issues when needed.