Remote Customer Experience & Reservations Specialist

Jove; La Pampa; Remote; ARS 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth opportunities

Zusammenfassung

Jove is hiring a friendly Customer Service Representative to join our remote team. You will handle inquiries from various channels, deliver accurate information, and support customers with reservations and general questions.

The ideal candidate has strong communication and problem-solving skills, excels at multitasking, and can work independently within a collaborative environment. Experience in travel or hospitality is a plus.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Customer focus

Organizational skills

Teamwork

Multitasking

Ausbildung

High School Diploma

Tools

CRM systems

Jobbeschreibung

Jove is hiring a friendly Customer Service Representative to join our remote team. You will handle inquiries from various channels, deliver accurate information, and support customers with reservations and general questions.

The ideal candidate has strong communication and problem-solving skills, excels at multitasking, and can work independently within a collaborative environment. Experience in travel or hospitality is a plus.