Remote Customer Service Rep - Travel & Hospitality

Hilton; Pilar; Remote; ARS 36,896,000 - 49,195,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Team environment

Career growth

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. The role focuses on assisting customers with questions, reservations and general support while maintaining a high standard of service and confidentiality.

Ideal candidates communicate clearly, solve problems efficiently and collaborate with internal teams to ensure exceptional customer experiences.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, hospitality, sales, travel or admin experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional, friendly attitude and calm under pressure.
• Attention to detail and good organizational skills.
• Ability to manage multiple tasks and priorities.
• Proficient with computers, email, and CRM systems.

Responsibilities

• Respond to inquiries via phone, email, chat and other channels.
• Provide accurate information on products, services, policies and procedures.
• Assist with reservations, changes, cancellations and general questions.
• Resolve customer concerns professionally and promptly.
• Follow up to ensure customer needs are addressed.
• Maintain accurate customer records in company systems.
• Escalate complex issues to the appropriate team.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality and productivity standards.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organizational skills

Multitasking

CRM systems

Teamwork

Independent work

Education

High school diploma

Tools

CRM software

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. The role focuses on assisting customers with questions, reservations and general support while maintaining a high standard of service and confidentiality.

Ideal candidates communicate clearly, solve problems efficiently and collaborate with internal teams to ensure exceptional customer experiences.