Remote Crypto Support Specialist Bilingual

Binance; Argentina; Remote; ARS 420,000 - 660,000; Full time

Job summary

Binance is expanding its Customer Service team to support users across Argentina and Colombia in a remote-first environment. The role focuses on timely, accurate responses to inquiries, ticket handling, and escalation where needed.

Ideal candidates are bilingual or trilingual, with a passion for crypto and strong communication under pressure. Flexible shifts and adherence to high service standards are expected.

Qualifications

• College degree or above.
• Trilingual with native Spanish and advanced English plus another language preferred.
• Honesty, integrity, proactivity, and team spirit.

Responsibilities

• Handle back office tickets and provide 7*24h online enquiry and email reply services.
• Respond to customer enquiries via email or online tools; offer informed advice and recommendations.
• Accurately document customer requests and provide feedback through documentation.
• Handle complaints, special cases, or ad hoc tasks.

Skills

Multilingual

Excellent communication

Team player

Customer service mindset

Education

College degree or above

Job description

Binance is expanding its Customer Service team to support users across Argentina and Colombia in a remote-first environment. The role focuses on timely, accurate responses to inquiries, ticket handling, and escalation where needed.

Ideal candidates are bilingual or trilingual, with a passion for crypto and strong communication under pressure. Flexible shifts and adherence to high service standards are expected.