Bilingual Crypto Support Specialist (Remote)

Binance; Argentina; Remote; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote-first, work-from-home

Competitive salary and benefits

Job summary

Binance is seeking a customer support professional to handle back office tickets and 7x24h online enquiries for a global crypto platform. The role requires bilingual fluency in Spanish and English, with a third language preferred, and a university degree.

You will document requests, assist multiple business units, and handle complaints with professionalism. Candidates should be honest, proactive, meticulous, and comfortable with different shifts.

Qualifications

• College degree or above.
• Trilingual with native Spanish, advanced English and one more language preferred.
• High level of honesty and integrity; proactive and meticulous; team-oriented.
• Ability to work under pressure and communicate effectively.
• Passionate about customer service and crypto industry.

Responsibilities

• Handle back office tickets and provide 7x24 online enquiry and email reply services.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Document customer requests and provide feedback to other units.
• Handle customer complaints and ad hoc tasks.

Skills

Customer service

Bilingual English/Spanish

Multilingual extra language

Communication skills

Teamwork

Under pressure

Education

College degree or above

Job description

Binance is seeking a customer support professional to handle back office tickets and 7x24h online enquiries for a global crypto platform. The role requires bilingual fluency in Spanish and English, with a third language preferred, and a university degree.

You will document requests, assist multiple business units, and handle complaints with professionalism. Candidates should be honest, proactive, meticulous, and comfortable with different shifts.